Challenge
Going to the GP and communicating symptoms can be challenging, patients spend significant consultation time talking through their family and medical history, medications, pain and allergies.
User Research
After conducting some interviews with health care professionals, carers and people who moved to Melbourne, I uncovered the following pain points:
• Difficulty finding a good doctor
• Trouble remembering relevant history and test results
• Too much time spent talking through medical history, medications, etc at appointments
• Frustrations about having to wait a long time at clinic when doctors running late
• Having to manage and file a lot of paperwork, like test results, prescriptions, referrals etc
• Not knowing important information like blood type
Opportunities
This created an opportunity to address some of the uncovered pain points:
• Create an intuitive doctor search with relevant filtering options
• Access doctor reviews to aid decision making
• Calender app integration
• Enable patients to check-in and -out at user-friendly kiosk when they arrive for appointment
• Complete intake forms online beforehand
• Prescriptions and referrals sent digitally
• Cental spot for information like blood type, organ donation etc
• Syncs with ‘My health Record’, government’s digital health record system, launching 2018
Solution
To create a user-focused app that modernises how patients interact with the healthcare industry, that leverages efficiencies from other industries to make searching, communicating and managing your healthcare needs easy and efficient.
The app had a simple and intuitive UX. It had the ability to search for doctors on the go and streamline patient communication between doctors and patients. It helps patients manage their own medical records and doctors appointments and save doctors details to their account. Users can leave reviews about experiences, store scans, x-rays, test results etc. And have access to live updates when doctor is running behind.
